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We've included below several FAQs about the use of Teams calling, which is now being used across the PARED Group at all Sites. If there is no answer to your question here, please let us know by raising a request in Helpdesk then we will add it to the list.
Remember - Your questions will help others.
We've included below several FAQs about the use of Teams calling, which is now being used across the PARED Group at all Sites. If there is no answer to your question here, please let us know by raising a request in Helpdesk then we will add it to the list.
Remember - Your questions will help others.
How can I connect my mobile to the WiFi to make a Teams call?
How can I connect my mobile to the WiFi to make a Teams call?
To set up your mobile to access the school Wifi please see the Teams Cheat sheets.
Can I make a call in Teams now?
Can I make a call in Teams now?
Yes, Teams calling is on for all staff now, and you can call external numbers. When you make calls, the number being displayed to external people will be displayed as the College's main number.
What number will I have?
What number will I have?
In the past, some staff had a dedicated external number for calls to be made to. These numbers will remain and will be ported to the new Teams system. All staff who did not have a direct number will be issued a new number. Your direct number will appear under the dial pad.
How will this change the way I make calls?
How will this change the way I make calls?
All calls will now be made through your Teams Client on the computer or via the Mobile app available on Apple or Android devices. You can also make a call via Teams in the Web browser. You will need to have Teams running on your computer.
Can I make my outgoing calls display my direct number?
Can I make my outgoing calls display my direct number?
Yes, this can be switchover at any time by raising a Helpdesk request Helpdesk.pared.edu.au. You can give out your direct number to anyone and they can call you directly. If it is outside of your scheduled work hours (default is set to 8am - 4:30pm) it will go to your voicemail.
How do you stop calls from interfering with my class teaching time?
How do you stop calls from interfering with my class teaching time?
When you don’t want to receive calls, set your status to “Do not disturb”, which will send all callers to voicemail to leave a message.
To set the status click on your name in the top right-hand of the Teams screen.
Then click on the text below your email to see the status types and choose “Do not disturb.”
For More tips on managing calls go to Teams Cheat sheets Cheat Sheet 1.
What happens if I don’t answer a call?
What happens if I don’t answer a call?
All unanswered calls will leave a “Missed call” in the Team call History with the number. A red dot will also be displayed for missed calls on the Calls icon on the left of the Teams screen.
Any Voice messages will also be displayed on this screen in the call History.
Call History can be searched by type of call or name or number using the filters at the top of the list
For More tips on managing calls go to Teams Cheat sheets Cheat Sheet 1
What hours will I receive calls via Teams Calling?
What hours will I receive calls via Teams Calling?
Teams Calling has been set to only take calls by default between 8:00 AM and 4:30 PM. All calls outside of this time will go directly to voicemail.
Can I change my hours scheduled to take a call?
Can I change my hours scheduled to take a call?
Yes, you can change the scheduled time for further information, please let your request and the PARED Helpdesk
How do I change my voice message greeting? For either regular hours or after hours.
How do I change my voice message greeting? For either regular hours or after hours.
In the top right of the Teams screen, click on the three dots
Choose Settings then Calls then Configure Voicemail
On this screen, you can record a voicemail or use Text-to-speech to create a message
What numbers do I dial to make an external calls?
What numbers do I dial to make an external calls?
When dialling an external number you must use the full number with the area code i.e. 02 9651 1177, not 9651 1177
No need to dial 0 to get an external line any more.
What if I work part-time can I only get calls on my work days? Yes of Course
What if I work part-time can I only get calls on my work days? Yes of Course
To make this happen we can set this up for you please log a request in helpdesk.pared.edu.au
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